Tim Murphy - Stadium Operations Sr. Coordinator

Week 1, Ravens vs. Texans

Every September we get excited to welcome our Ravens flock back to M&T Bank Stadium. We train our team members and implement new ideas to gameday to make it exciting for our guests. We open our gates, and the stadium looks exactly like they left it a few months ago. Little do our guests know that a lot has to happen behind the scenes to keep our stadium operating as one of the best in the NFL. Behind the scenes of all this is our Stadium Operations team and our Sr. Coordinator Tim Murphy.

On Friday before our Texans game, Elli and Reggie from the Ticket Office were checking on our Perch location. As they were walking around, they noticed that lantern flies had taken over the area. They made our operations team aware of the situation and that's when Tim stepped into action. Taking 2 hours out of his set up time for gameday, Tim walked the Perch area to help get rid of and eliminate any of the bugs that were living around the concession stands and seating bowl. While up there he was also trying to get rid of any standing water that was in the area to avoid any incidents on gameday. These 2 tasks are not part of the normal gameday set up, but Tim and his team knew it would help enhance the guest experience if this was taken care of before gameday instead of waiting for guests to call in the concerns.

Tim is always performing these above and beyond tasks from behind the scenes to make sure our stadium looks ready for guests and for our players. His attention to detail and his ability to pivot and see the bigger picture in things is what makes him a great asset to the Stadium Operations team. Thank you Tim for putting our guests' needs first and making sure our stadium continues to meet our guests expectations.

Ted Waller - SAFE Management

Week 5, Ravens vs. Lions

At Welcome to the Flock, our team members learn about the Ravens Mission Statement, Common Purpose and Quality Standards. We train that our Quality Standards – Safety, Courtesy, Presentation and Efficiency – are in that order as safety is always #1. We can still be efficient, have great presentation and most off all be courteous to our guest but we need to do this in a safe manner and Ted from S.A.F.E. management does just that.

Ted is stationed in our visiting tunnel on the service level on gameday and has a very important job protecting the access onto the field. Unfortunately, that tunnel has a lot of movement on gameday which could cause some confusion as to who should be getting onto the field or to the Bud Light Touchdown Club. Ted does a great job of exemplifying that you can still be courteous while being safe. Below is the statement that we received as to why Ted should receive the President's Award.

"Mr. Ted never fails to make my gameday better. He is typically stationed in the Visitors tunnel, which is where my role requires me to go in and out of multiple times a game. He goes above and beyond when it comes to interactions with fans and other employees. He never complains and truly loves his job! SAFE and the Ravens are so lucky to have him!" – Jordyn G., Ravens Marketing Intern

Thank you, Ted, for all that you do on game day to ensure our guests have a safe and friendly experience on gameday!